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Support

A question or an issue?

We are here to help with all your questions! To speed up support, however, we insist on consulting our Knowledge Database first.
And, of course, don't forget to contact your integrator who knows your configuration best.

 

1. Check Our Knowledge Base

The answer to your question might already exist in our Knowledge Base.  You can find information concerning all our products. But also for "Legacy" software, our Knowlede Base is the best source. Most issues have been addressed before.

Check the Knowledge Base
 

2. Contact Your Reseller or Integrator

Some issues are related to a setup issue or due to a failiour or misconfiguration of other parts of your setup. (Video card, storage, Cpu-availability etc.) Your reseller or integrator knows your configuration and is the best placed to analyze your situation. 

Contact your Reseller or Integrator
 

3. Submit a Support Ticket

Applications build from April 24, 2013 on have a build in support form, providing us automatically all the parameters of your application we need for best support. For applications older than that date you can use the online support form. Follow the instructions to collect all the data we need to fully understand your issue.

Submit Your ticket

Downloading, activating or deactivating your software

 

Activating/Deactivating

Need to Activate or Deactivate a serial numner? You can do it using our online activation management tool.
Having problems with activations? Not sure how to proceed? Check out the Knowledge Bank.

Activate or Deactivate your product.
 

Downloadcenter

Find all the latest versions of Softron software on one convenient page. 
Software is also available on each product’s own product download page.

Download Software

How does our support measure up?

The numbers above are extracted from our support desk, and are based on the satisfaction comments made by our customers who have used our support desk.

 

What do people say?

Softron's technical support team has always been a pleasure to work with. They seem genuinely interested in helping us resolve our technical inquiries quickly and efficiently. The technicians we've dealt with are all top-tier and not only have an intimate understanding of their product but also a broader knowledge of associated software and technologies. They consistently go above and beyond our expectations and exemplify what a good support experience is all about.

 

 HEADQUARTERS
Softron Media Services, a division of
Softron Microcomputing S.A./N.V.
Avenue Molière, 470
1050 Brussels
Belgium

IBS (US Subsidiary)
2151 Village Walk Drive #4304
NV 89012
USA

  At GMT-8
USA - Nevada

Sales and Pre-Sales:
Phone: +1 (702) 330-3023

Technical Support:
Phone: +1 (702) 330-3232
 

 

  At GMT+1
Europe - Belgium

Phone: +32 2 588 1394

 

 

Softron has team members in all time zones of the world. They can answer your questions in English, French, Spanish and Dutch.

Most questions however are answered already in our knowledge base. Don't forget to consult it first. It might be a huge time saver.